quote [ There is a ‘Computer says no!’ quality to Swedish society, a sense that for anything to work at all, it must fit within the categories and fields of bureaucratic forms. What is striking to me, as an incomer, is how natural this seems to everyone else. It’s a testament to how well the system mostly works that it is not treated as a joke, in the way bureaucracies very often are. Instead, Sweden is exceptional for the level of trust that people have in institutions. ]